Hong Kong, 28 October 2025 – International Data Corporation (IDC) today announced the national winners of the IDC Future Enterprise Awards (FEA) 2025 for Hong Kong. With the rapid rise of Generative AI, the awards aim to recognize future-focused organizations adopting innovative business models to build and sustain competitive digital operations in 2025 and beyond.
Now in its ninth year, the IDC Future Enterprise Awards have recognized digital transformation excellence across Asia/Pacific since 2017. Over 4,000 unique organizations have submitted nominations, with more than 700 winners celebrated regionally to date.
“This year’s winners are redefining what it means to be AI-ready,” said Linus Lai, vice president, Digital Business, IDC Asia/Pacific. “They are proving that the next phase of digital transformation isn’t just about adopting technology—it’s about orchestrating intelligence across the enterprise to create measurable impact for customers, employees, and society.”
The following are the best out of all the nominations received from Hong Kong:
AI CoE of the Year | AXA Data & AI CoE by AXA Hong Kong and Macau Limited
AXA’s Data and AI Center of Excellence (AICoE) is strategically aligned with the company’s business objectives, focusing on initiatives that deliver substantial value and foster innovation. By targeting high-impact areas, AICoE ensures AI projects enhance operational efficiency and strengthen market differentiation. A prime example is the LLM Project, leveraging Generative AI to transform operations and integrate AI across AXA Hong Kong and the Group. The AICoE demonstrates innovation by seamlessly integrating AI into everyday business processes through Secure GPT (SGPT), an AI-powered chat assistant that improves productivity and reduces workplace stress. A key performance indicator is the productivity gain achieved through Secure GPT, saving over 400 man-days annually – with about 35% of employees reporting weekly time savings of 1-2 hours.
Best in AI-Ready Digital Infrastructure | Event Registration System (ERS) by Hong Kong Trade Development Council
Designed to support a diverse portfolio of events, the Event Registration System (ERS) is a solution that enhances connectivity, scalability, and operational agility. The ERS enables seamless integration of online and onsite registration, high-quality badge printing, and mobile counter setup with minimal infrastructure. The system also supports BYOD self-service registration and self-service kiosks – significantly improving the visitor experience while optimizing resource allocation. The ERS is built with enterprise-grade security to ensure compliance with data protection policies, while its AI-ready infrastructure feeds real-time data into HKTDC’s big data hub. This enables advanced use cases, AI-powered business matching recommendations during events, enhancing both customer satisfaction and exhibitor ROI. One notable outcome is the 10% reduction in human resource and physical setup costs, achieved through automation and streamlined operations.
Best in AI-Ready Platform | AIA’s AI-Ready Platform: Deploying Gen AI at Scale to Accelerate Growth by AIA Group
Building on the robust infrastructure that they have already constructed through the Cloud-Powered Transformation – involving large-scale migration of approximately 9,000 workloads, modernizing applications, and eliminating end-of-life technologies – AIA was able to develop an AI-ready platform that positioned the company for enterprise-wide AI deployment at speed and scale. AIA also created a comprehensive data catalogue, resulting in a curated database on the cloud, and easy-to-use tools that enable teams from across the company to access and use that data. With everything in place, AIA was able to deploy 53 Gen AI use cases in 2024, transforming the insurance value chain across four key areas: distribution, customer service, operations, and technology. AIA’s AI-powered solutions upskilled 4,500+ agents, reduced contact centre response times by 50%, cut document processing times in half, and decreased software development time by 55%.
Best in Artificial and Generative Intelligence | Agentic AI-Powered Frontline Solution by Bank of China (Hong Kong) Limited
Bank of China Hong Kong Limited (BOCHK) implemented the generative and agentic AI-powered tool “Frontline GPT”, which provides real-time conversational support to enhance customer interactions for sales teams. Complementing this, the “360 Customer View in 3 Minutes” tool integrates customer data and market news, fostering a deeper understanding of client needs and enabling tailored solutions. Together, these innovations create more personalized and seamless interactions, setting a new benchmark for customer engagement. The effectiveness of the frontline sales tools is measured by a 60% reduction in pre-sales preparation time. This significant improvement also empowers our sales teams to enhance productivity. By allowing them to uncover new opportunities and concentrate on client engagement, BOCHK is fostering improved customer satisfaction and reinforcing its commitment to delivering exceptional service.
Best in Sustainability | CMI Hong Kong Fotan Data Center by China Mobile International (CMI)
The CMI Fotan Data Center is a flagship project embodying green design, energy efficiency, and AI-driven sustainable operations. With a vision of creating Hong Kong’s most advanced and eco-friendly digital infrastructure, it integrates BIM LOD500 for precision engineering and aims for Tier III (TCDD/TCCF), BEAM Plus, and LEED Gold certifications. Targeting a PUE <1.3, the center combines AI-powered energy management and predictive maintenance systems. It represents a transformative shift in sustainable data center design and will deliver over 9,000 racks of capacity while reducing emissions by 30% compared to legacy sites.
CEO of the Year | Randy Lai, McDonald’s Hong Kong
Under Lai’s leadership, McDonald’s Hong Kong built a robust digital infrastructure that supports seamless mobile ordering, delivery, and loyalty programs to ensure customer trust and operational resilience. To supplement this, she also spearheaded projects to enhance internal operations and optimize the work experience of all employees. Lai has led a cultural transformation that places empathy at the heart of the customer and employee experience. By leveraging data insights and frontline’s feedback, she has cultivated a brand that listens, adapts, and builds trust—pivoting from throughput to market-driven responsiveness. One notable outcome is that the food ordering touchpoint has extended from one single offline cashier in the past, to a total of 6 touchpoints ranging from app, self-service engagement kiosks, to third-party operator platforms. To date, nearly 1 in every 3 Hongkongers has registered in the app, with 2.9+ million active users.
CIO/CTO of the Year | Aaron Lee, ANKH Pain and Health Group
Aaron Lee spearheaded at least three transformative initiatives: (1) The Bio-Mechanical Digital Twin Platform, creating virtual patient models to simulate RDS+ treatment outcomes; (2) Quantified Meridian IoT, embedding sensors in therapy devices to map Qi flow and tissue response in real time; and (3) Project Resilience, a blockchain-secured data lake consolidating 130,000+ patient records for AI-driven personalization. He demonstrated DX urgency to stakeholders through patient journey simulations, showing how digitization could reduce relapse rates by 35% and expand market reach. His transparent ROI dashboards secured C-suite buy-in within 6 months. As a result, Lee has been able to: cut operational costs by 20%; reduce data breaches by 90%; increase rural healthcare access by 45%; and improve diagnosis accuracy by 30%.
Future Enterprise of the Year | Mox Bank Limited: Pioneering the Future of Digital Banking (Continued Excellence) by Mox Bank Limited
Since launching in September 2020, Mox has evolved beyond traditional banking – leveraging the latest fintech and technology to reshape banking, expand possibilities, and establish new standards for digital finance from Hong Kong. Mox’s customer base increased by 40% to 650,000 in 2024, capturing over 10% of Hong Kong’s bankable population. Mox achieved this through their scalable platform, efficiency (demonstrating a lower cost-to-serve), and commitment to delivering a strong customer experience. The “safe, simple, smart, and fun” ethos of Mox has resonated with Hong Kong’s diverse customer base, solidifying our position as the top-rated virtual banking app (4.8/5 on the Apple App Store as of December 31, 2024) and maintaining a very high Net Promoter Score (NPS) among digital banks. Mox continues to accelerate its digital transformation, demonstrating sustained innovation and increased impact.
Special Award for Customer Experience | Customer Experience Transformation (CXT) Program by CLP Power Hong Kong Limited
By leveraging smart meter data and advanced analytics, the CLP One App provides customers with actionable energy insights, enabling them to optimise consumption, reduce costs, and contribute to a greener future. It also features tailored services like the Summer Saver Rebate and EV Residential Time-of-Use (ToU) tariff, catering to diverse customer needs. The app’s intuitive interface, supported by cutting-edge biometric security and seamless account management, ensures an empathetic, secure, and frictionless user experience. The app has shown strong performance in driving digital adoption and engagement. Within six months of launch, it contributed to a noticeable uplift in customer usage—particularly in app-to-app payments—demonstrating its success in delivering value, fostering loyalty, and boosting ePayment transactions.
The Hong Kong winners now advance to the regional competition against other country winners from across Asia/Pacific where they will be judged by a panel of international experts. Regional winners will be celebrated at the IDC Asia/Pacific Technology Symposium and Awards 2025, to be held on 20 November 2025 in Singapore. Join us at this event to hear from industry experts and previous award winners as they share key strategies and best practices for navigating emerging technologies and driving regional growth.
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